Apr 22, 2020
Greetings – we hope you're staying safe!
On Friday 17 April 2020 we launched the first of our “COVID-19 Survival Panel” webinars with keynote speakers Andrew Geddes and Jordan Lowry.
Andrew Geddes, a well-known consultant to the Australian accounting industry and a top 200 ASX public company chairman, gave an interesting overview on the approach to the crisis that is being employed by the twelve businesses that he is chairman of which are involved in accounting, IT, engineering, surveying and a couple of start-ups.
Andrew indicated that their guiding values were to treat their team in an exemplary manner with more communications, planning and review with involvement across all sections of the individual firms.
The firms have lifted their customer experience to new highs at every “touch point”.
Some of the firms are utilising this “less busy time” to simplify all processes and share the learnings with the other team members....